Privacy Policy

This Privacy Policy explains how Wisdsol Tech ("we", "us", "our"), a company based in Ghana, collects, uses, discloses, stores, and protects personal data when you visit wisdsol.com (the "Website"), use our software products, services, applications, or contact us (collectively, the "Services").

By using the Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We may collect the following types of personal data:

• Personal identification information: name, email address, phone number, physical address, business name (when you register, contact us, request a quote, demo, or purchase).
• Account and billing information: username, password (hashed), payment details (processed securely via third-party providers — we do not store full card details).
• Usage and technical data: IP address, browser type, device information, operating system, pages visited, time/date of access, referring/exit pages, cookies and similar tracking technologies.
• Customer data processed in our software: If you use our SaaS/products (e.g., POS System, School Management System, Hospital Management System), we process data you upload/input (students, patients, sales records, etc.) as a processor on your behalf — you remain the data controller.
• Communication data: messages, support tickets, feedback you send us.

2. How We Collect Information

• Directly from you (forms, sign-ups, purchases, communications)
• Automatically via cookies, logs, analytics tools (e.g., Google Analytics — see our Cookie Policy if separate)
• From third parties (payment processors, business partners — with your consent where required)

3. How We Use Your Information

We process personal data for the following purposes (in line with Section 17–20 of the Data Protection Act, 2012):

• To provide, maintain, and improve the Services
• To process transactions, subscriptions, and send invoices/receipts
• To communicate with you (support, updates, marketing — only with consent where required)
• To comply with legal obligations, prevent fraud, enforce agreements
• To analyze usage and enhance user experience
• For internal business purposes (training, quality assurance)

4. Legal Basis for Processing

We rely on:

• Consent (where we obtain it, e.g., marketing emails)
• Performance of a contract (e.g., delivering software you purchased)
• Legitimate interests (e.g., security, site improvements — balanced against your rights)
• Legal obligations (e.g., tax, accounting records)

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share it with:

• Service providers (hosting, payment gateways, analytics, cloud storage — bound by confidentiality and security obligations)
• Legal authorities if required by Ghanaian law or court order
• In case of merger, acquisition, or asset sale (with notice where feasible)

6. Data Subject Rights (Under Act 843)

You have the right to:

• Access your personal data we hold
• Request rectification of inaccurate/incomplete data
• Object to processing (including for direct marketing)
• Withdraw consent (where processing is consent-based)
• Request erasure ("right to be forgotten") in certain circumstances
• Request restriction of processing
• Data portability (where technically feasible)

To exercise these rights, contact us at info@wisdsol.com. We will respond within reasonable time (typically 30 days). We may request verification of identity.

7. Data Security

We implement appropriate technical and organizational measures (encryption, access controls, regular security assessments) to protect personal data against unauthorized access, loss, destruction, or alteration — in line with Section 28 of Act 843 and industry standards.

In case of a personal data breach, we will notify the Data Protection Commission and affected data subjects without undue delay (per Section 31).

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined, or as required by law (e.g., tax records for 6 years). After that, data is securely deleted or anonymized.

9. International Transfers

If data is transferred outside Ghana (e.g., to cloud providers in the US/EU), we ensure adequate safeguards (e.g., standard contractual clauses, adequacy decisions) to maintain protection levels consistent with Act 843.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and marketing. See our https://wisdsol.com/cookie or manage preferences via your browser settings.

11. Children's Privacy

Our Services are not directed at children under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted here with an updated "Last updated" date. Material changes will be notified via email (for registered users) or prominent notice on the Website. Continued use constitutes acceptance.

13. Contact Us / Complaints

Thank you for trusting Wisdsol Tech with your data.